We are now using the Cisco Secure Email Encryption Service (CSEES) for all secure emails. More information about the new CSEES system can be found here.
What do I need to do now?
If you have not yet registered to use CSEES and you need to compose a new secure email, then please follow these steps to register:
>Send an email to secureregistration@prudential.co.uk (this can be a blank message)
>Within 5 minutes you will receive a new secure email allowing you to register
>Once registered you can view the secure message which contains the link to compose a new secure email
To allow our valued customers more time to register with CSEES, the compose a new secure message and reply function on the old secure email service remains available until the 31st January 2025. ,
Access to this old secure email service remains available until the end of January 2025.